| General |
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1、How do I become a Diamond member?
To become a Diamond member you're to have at least necessary amount on your account. This is the monthly fee for the Diamond
membership. If you have such amount of money you're to login and upgrade your account.
2、How do I cancel my account?
For security measures you're to send us a message through our online support form and we will help you with this. But remember to make that if you have negative balance you're to make a deposit to cover it.
3、How much will I have to pay FreelancerCN.com?
It's free to join FreelancerCN.com! We only charge a small commission. For regular projects that is closed Service Buyers will have to pay 3% or $3 commission(whichever is greater) and Service Providers will have to pay 10% or $5(whichever is greater). A project will be featured for a fee of $25 upfront, paid by the Service Buyer. If the project is featured there will be no other charges as with regular projects. As a Diamond member you don't pay commissions on completed projects.
4、How to sign up?
To sign up you need pass three following steps. Step1 fill in special boxes with your name, e-mail, country and city you're from. You also are to read carefully the Terms and Conditions of our service and mark that you agree with them. After that you pass to the Step2. Here you're to confirm your e-mail address. You'll get a verification code on your e-mail and you should fill it in a special box. After that you pass to the Step 3. Here you're to fill the boxes with some more information about yourself (like your name, your company name and your password). Then you may give some more information about your project but it's not necessary. That is your service provider profile (area of expertise, your skills as a provider and other things which you'll be asked). Remember not to give any contact information according to our Terms and Conditions. After all the data been filled up you are to click Signup.
5、What is FreelancerCN.com?
It's a virtual market place between buyers and sellers of IT services from all over the world. It helps buyers: webmasters, web designers, programmers, software developers and business owners to develop their projects. With this purpose we find sellers of IT services who are freelance workers (these are independent workers who are hired not on salary but on project basis): programmers, copywriters, webdesigners and translators. They help making the projects at the most convenient for the buyers price . As a result the best work is done at the best price.
6、What is Diamond membership?
To be in a Diamond membership means to become a Diamond member. Diamond members are marked with special sign. Being Diamond member gives you special privileges: you may pay only monthly fees (10$) and no commissions on the completed projects. That is good both for service buyers and service providers. Service buyers could save money. As for service providers they will be able to bid lower. What is more Diamond members are more reliable cause they have long time commitments with FreelancerCN.com.
| Service Buyers |
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7、How do I pick service provider for my project?
Login. Go to Buyer Activity. You will see your projects listed there. Click Pick Service Provider for the project you wish to start. All service providers will be listed on next page. Read instructions and select one.
8、How do I rate and write a review for a service provider?
After you have selected a service provider and project is completed you will be able to do this by going to Buyer Activity. You will find available service providers to rate from there.
9、How does this work for Service Buyers?
It's simple. You register for an account and add your project. Service Providers will bid on your project. You pick the one you wish to use for the project. Please login to pick provider from the Buyer Activity area. You pay the Service Provider through FreelancerCN.com at a time you both agree on in advance.
10、How much will you charge Service Buyers?
It's free to join FreelancerCN.com! We only charge a small commission on closed regular projects. 3% or $3(whichever is greater). Diamond members don't pay this commission. A project will be featured for a fee of $25 upfront. No other charges apply for featured projects.
11、How to choose a winner of your project?
To pick a winning bid, follow these steps:
1).Click here to login
2).Open Buyer Activity in Manage Account menu
3).Click on Pick a Service Provider besides project title in the table of open projects
4).Mark a winner and push Select button.
As soon as a chosen provider accepts your offer, you'll receive contact details of the provider and can start the project.
Feel free to contact us if you have any questions.
12、Why is my account temporarily suspended?
The most common reason is that you have posted contact information on our site. That is not allowed. Contact us and we will work on making your account activated again.
| Service Buyers | Payments |
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13、Can I make a payment in advance?
It's strongly recommended not to pay in advance. If you decide to make payment before job or part of job is completed, you will be responsible for any loss of funds.
There's a free escrow system on our site. You're encouraged to use the escrow system and release funds from the escrow when job is completed.
14、How do I cancel an escrow payment?
As a Buyer you can't cancel an escrow payment. If project is not successful you should ask your provider to cancel your escrow payment. If the provider will not cancel, then you should contact FCN
15、How do I deposit money to my account?
Login to your account. Click Payment Transactions. Click Deposit money. Follow instructions from there. We are currently accepting PayPal, Wired Transfer, Moneybookers, Check and E-Gold.
16、How do I escrow money to a provider?
Login to your account. Click Payment Transactions. Click New escrow payment. Follow instructions from there. Please note that you must have money in your account before you can make an escrow payment.
| Service Buyers | Projects |
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17、How can I ask a question before selecting a provider?
Please login and go to the public project page. Beside each username you will find a PM button. Click on the button next to the user you wish to contact and post a message.
18、How do I accept a bid from a service provider?
Login. Go to Buyer Activity. Pick service provider from there.
19、How do I cancel a project?
Please login, go to Manage Account, go to Buyer Activity, request to cancel project from there. When the request have been made we will process it within 3 business days and refund our fees.
20、How do I edit a project I already started?
Since providers based their bids on the project description we don't allow changes on projects after bidding started. It's possible to add additional information. When you do this all providers who already made a bid will be notified.
| Service Providers |
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21、How can I modify a bid which I've already submitted?
Login to GAFFCN. Find the project(public project page) you wish to change your bid on, click Place Bid button again and make your changes.
22、How do I deliver a project?
You may deliver a project anyway you like. Normally it's installed on the buyers server or it's sent as files to his email. This is something you and your buyer will have to decide. We suggest you make sure the money is in escrow at FCN before you deliver your project.
23、How do I rate and write a review for a Service Buyer?
After you have accepted to work on a project and the project is completed you will be able to do this by going to Provider Activity. You will find available service buyers to rate from there.
24、How does this work for Service Providers?
It's easy. You register for an account. Read the projects and find one that fit your skills. You estimate and bid a fair amount to complete the project. If the Service Buyer pick you as the winner he will pay you that amount through FreelancerCN.com at a time you both agree on in advance.
25、How much will you charge Service Providers?
It's free to join FreelancerCN.com! We only charge a small commission on closed regular projects. 10% or $5(whichever is greater). The Service Provider don't have to pay commissions on featured projects. Diamond members don't pay any commissions on any projects.
26、When will you process my withdrawal?
Currently we process withdrawals and send out payment once per week. In some cases we have to investigate the funds and there might be a small delay. If your request was submitted before Monday, it'll be sent next Monday-Tuesday. If request is dated Monday or Tuesday, we will send money next week. As soon as payment sent, you will receive notification by email with details of withdrawal.
The very first withdrawal is delayed for security reasons. First withdrawal by e-gold is delayed for 45 days starting from the day, when funds were added to account. First withdrawal by any other method is delayed for 15 days since the day, when funds were added to account. Next withdrawals are sent without such delays.
27、Why is my account temporarily suspended?
The most common reason is that you have posted contact information on our site. That is not allowed. Contact us and we will work on making your account activated again.
| Service Providers | Bidding |
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28、Can a service provider bid for free?
Yes, it's free to make a bid. The minimum bid amount is currently $20.
29、
How do I make a bid?
Browse our projects. Select one that you wish to bid on. Click the Bid button above the bid listings. Enter your bid and comment. You might need to login if you're not logged in while doing this.
| Service Providers | Payments |
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30、How do I cancel an escrow payment?
To cancel an escrow payment as a provider you login to FCN, go to Manage Account, Click Payment Transactions and scroll down. You will find all escrow payments there. Choose correct one and cancel it. That's all!
31、In what ways can you send me my money?
We currently send out payments with PayPal, E-Gold, Wired Transfer, Check, Moneybookers and Western Union. We plan to offer more options in the future.
32、Why is my withdrawal still in pending status?
Because it has not yet been processed. As soon as it's been processed you will be notified and we will remove the pending status. Please don't make a new request as long as you have a request in pending status. It might cause a delay. Normally withdrawals are processed during Mondays and Tuesdays for the requests made in the previous week.
The very first withdrawal is delayed for security reasons. First withdrawal by e-gold is delayed for 45 days starting from the day, when funds were added to account. First withdrawal by any other method is delayed for 15 days since the day, when funds were added to account. Next withdrawals are sent without such delays.
| Terms and Conditions |
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33、Can I sell already made solutions?
Yes, as long as the buyer agree to this and you have proper rights to sell the solution.
34、Can I sell stolen scripts?
Of course not. If we find out you're selling stolen scripts we will close your account without payment. We might also take legal actions.
35、How much will I have to pay FreelancerCN.com?
It's free to join FreelancerCN.com! We only charge a small commission. For regular projects that is closed Service Buyers will have to pay 3% or $3 commission(whichever is greater) and Service Providers will have to pay 10% or $5(whichever is greater). A project will be featured for a fee of $25 upfront, paid by the Service Buyer. If the project is featured there will be no other charges as with regular projects.
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